Privacy Policy for Aussie Escapes Travel
At Aussie Escapes Travel, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you engage with our services for bespoke itinerary planning, group tour bookings, adventure travel packages, luxury and honeymoon tours, corporate travel management, visa and travel insurance assistance, cruise bookings, and accommodation sourcing.
1. Information We Collect
We collect various types of information in connection with the services we provide, which may include personal data:
- Personal Identifiers: Name, address, phone number, email address, date of birth, passport details, visa information.
- Financial Information: Credit card details, bank account information (for refunds or specific payment methods).
- Travel Preferences and Health Information: Dietary requirements, medical conditions relevant to travel, accessibility needs, travel history, preferred airlines, accommodation choices, and interests.
- Communication Data: Records of communications with us, including emails and phone calls.
- Usage Data: Information about your interaction with our site, such as pages visited, time spent, and navigation paths (collected via cookies and similar technologies).
2. How We Collect Your Information
We collect information through various methods:
- Directly from You: When you make an inquiry, book a service, complete forms, communicate with us via phone or email, or subscribe to our newsletters.
- From Third Parties: Such as travel partners, airlines, hotels, tour operators, or other service providers that are involved in your travel arrangements, but only if necessary for your booking.
- Through Automated Technologies: As you interact with our online platform, we may automatically collect Usage Data using cookies and similar tracking technologies.
3. How We Use Your Information
Your information is used for the following primary purposes:
- Service Provision: To process your bookings, manage your travel arrangements, create bespoke itineraries, and provide the services you have requested.
- Communication: To communicate with you regarding your bookings, provide updates, respond to inquiries, and send relevant travel information.
- Personalisation: To tailor our services and offerings to your preferences and provide a more personalised travel experience.
- Compliance and Security: To comply with legal obligations, enforce our terms and conditions, prevent fraud, and ensure the security of our services.
- Marketing and Promotions: To send you marketing communications about our services, special offers, and travel news, where you have consented to receive such communications. You can opt-out at any time.
- Internal Operations: For internal administrative purposes, data analysis, research, and to improve our services.
4. Disclosure of Your Information
We may share your personal information with the following categories of recipients:
- Travel Service Providers: Airlines, hotels, cruise lines, tour operators, car rental companies, and other third-party suppliers necessary to fulfil your travel bookings.
- Third-Party Service Providers: Companies that provide services on our behalf, such as payment processing, IT support, marketing, and data analysis. These providers are obligated to protect your data.
- Legal and Regulatory Authorities: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. These measures include encryption, firewalls, and secure server environments. While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure.
6. International Data Transfers
As an international travel agency, your personal information may be transferred to, stored, and processed in countries outside of Australia where our travel partners and service providers are located. When we transfer your information internationally, we take steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws. This includes using standard contractual clauses or relying on other legally acceptable transfer mechanisms.
7. Your Rights
Subject to applicable data protection laws, you have certain rights regarding your personal information:
- Right to Access: Request a copy of the personal information we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request the deletion of your personal data under certain circumstances.
- Right to Restrict Processing: Request the restriction of processing your data in certain situations.
- Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: Object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
To exercise any of these rights, please contact us using the details below. We may require specific information from you to help us confirm your identity and prevent unauthorised access to your personal information.
8. Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance your experience, analyse site usage, and support our marketing efforts. You can manage your cookie preferences through your browser settings.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page, and the revised policy will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Aussie Escapes Travel
15 / 22-26 Flinders Street,
Melbourne, VIC 3000,
Australia